Business IT Support

Keeping your business IT infrastructure operating 24/7 is a daunting task for any business owner, something without a doubt you don't have time to manage. Any downtime your business can cause serious cost, Staff who cannot work due to servers crashing or internet connections not working is unacceptable. As a result of the downtime you call a break-fix company to try and fix the issue which is charged as an hourly rate, this a very reactive approach to IT.

Our managed IT services are proactive, what does this mean? First of all, we monitor your systems 24/7/365 with sophisticated technologies that alert us to any issues with your IT infrastructure and alert us before the issue(s) impact you and your staff.

Our Support Plans

We have designed our managed IT plans to cater to all types of businesses, whether you're a new start-up or a more established business, please feel free to get in touch to have full breakdown of the plans.

We Take Backups Seriously!

Our backup strategy consists of multiple backups of your data using the Backup 3-2-1 this means you can be confident that your backups are safe, we also perform backup restores to test and confirm the backups are actually working.

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Our Support Process

We provide you and your business with world-class support, we provide three ways to reach us for support, these methods are Phone Call, Email or submit a ticket

1

Submit your request

Use anyone one of our three methods to submit a ticket, phone call, email or submit through our ticket portal
2

Ticket Created

When your request is entered into our ticket system it will be allocated to an engineer
3

Work will commence

As soon as your ticket has been allocated to an engineer we will start working on the ticket and update you along the way
4

Ticket Complete

Once we have completed working on your support ticket we will call you to confirm the problem is fixed

Client Portal Access

Our customers find the Client Portal extremely useful and very easy to use, the portal gives you full visibility of your companies tickets as well as the following features.

  • Create New Tickets
  • Check Open Tickets
  • Check Ticket Status
  • Check Ticket Notes
  • Check Ticket Engineer
  • Check Ticket Resolutions

Find out more about our Business IT Support plans

Please do not hesitate to get in touch to discuss your current IT setup and how we can help you and your business.