Managed IT Services

Keeping your business IT infrastructure operating 24/7 is a daunting task for any business owner, something without a doubt you don't have time to manage. Any downtime your business suffers can seriously cost you, Staff who cannot work due to servers crashing or internet connections not working is unacceptable. As a result of the downtime you call a break-fix company to try and fix the issue which is charged as an hourly rate, this a very reactive approach to IT.

Our managed IT services are proactive, what does this mean? First of all, we monitor your systems 24/7 with sophisticated technologies that alert us to any issues with your IT infrastructure to fix the alerts before they become issues that impact you and your staff.

How does our support process work?

When you engage the services we provide you and your business get access to word class support, we provide three ways to reach us for support, these methods are Phone Call, Email or submit a ticket through our ticket portal

1

Submit your request

Use anyone one of our three methods to submit a ticket, phone call, email or submit through of ticket portal
2

Ticket Created

When your request is entered into our ticket system you will receive an email with the ticket number
3

Work will commence

As soon as your support request is in our system we will start working on the ticket and update you along the way
4

Ticket Complete

Once we have completed working on your support ticket we will call you to confirm the problem is fixed